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I have a question about the Yahoo! Auction

All Yahoo! Auction FAQ's are here.

How do I translate a Japanese web page into English?

There are various ways to do this but this method lets you translate a web page anytime with just a couple of clicks:
Install Google Toolbar
Go to Adjust Toolbar Options - a little spanner icon on the toolbar
Select Options
Select Tools
Select Translate
Then click Translate on the Google Toolbar anytime you want to translate a page.
Popular online translation tools are   Babelfish  Excite  Google  Nifty
Click to view the Yahoo! Japan Auction with these tools Babelfish Excite Google Nifty

You can get instant translations of text - such as listing descriptions - from multiple translation tools at Lexicool

Can I deal directly with a native English speaker?

Sure. Contact us and we can discuss your requirements further.

How can I get prices of the models I am interested in?

The Yahoo! Auction is a great place to start to get a complete overview of the market from dealers to private sellers. Go to the Main Cars Menu select a manufacturer and follow the model links. For scanning the listings quickly we recommend using Photo View. For New Cars Click Here. If you are a registered client with a funded account we can email you further auction sale information which means you can go ahead and buy with confidence!

How much is it in my currency?

To convert prices from Japanese Yen to other currencies you can use online tools like Yahoo! Finance Currency Converter and the XE Universal Currency Converter which uses current market rates to convert to other currencies. You can also convert online here: If you have Google Desktop installed you can use gadgets like FXCM Currency Rates to monitor the rates in real time on your desktop. This means that you can time your remittances for the best available exchange rates. Currency rates are the prevailing market rates. Telegraphic Transfer rates could vary slightly from these rates. For telegraphic transfer rates go to the website of the major banks in your country.

What are the import requirements for my country?

The best sources of information are your local Customs Broker and the government department in your country responsible for vehicle imports. Remember, import regulations are constantly changing and it is the importers responsibility to comply with import requirements.

AUSTRALIA DITRDLG Australian Customs RAWS Australia RAWS Search SEVS Register AQIS
CANADA Transport Canada Canadian Driver
CYPRUS Customs & Excise
FIJI LTA
FINLAND AKE TULLI
HONG KONG Customs & Excise
IRELAND Citizens Information
JAMAICA Jamaica Customs Trade Board Import Policy
KENYA KRA
MALTA ADT VCA
NEW ZEALAND Land Transport NZ MAF
PAKISTAN FBR
PHILLIPPINES Bureau of Customs
SOUTH AFRICA ITAC
SWEDEN Customs Bilprovningen Swedish Transport Agency
TRINIDAD & TOBAGO Trade & Industry
UK DFT - How to Import DFT - Import Flow Chart Directgov Transport Office
USA NHTSA EPA

General information on importing from Japan is also available here.    And here.
Click here and we can email you any available resources for your country.

Can you get me a new car?

Sure. Click here to get price estimates for the models your are interested in. Once you have a funded Trading Account with us we will seek out the best available price, bill the vehicle at cost price and provide you with a copy of the suppliers invoice.

Can you get me a car from Goo-net?

Sure. Click here and scroll down to access the Goo-net listings. Goo-net listings are all posted by Japanese dealers for the Japanese domestic market, so are usually not directy available for export from the seller. However, because we are Japanese based exporters we can source them and export them on your behalf. The prices posted in Goo-net are base prices and dealers will sometimes have additional "on road costs" which can vary from vehicle to vehicle. These fees apply whether or not the vehicle is going on the road in Japan. Sometimes the listings will have these additional fees and charges and sometimes they won't. We won't know which additional costs apply to a particular vehicle - if any - until we enquire to the dealer.

Can you get me Left Hand Drive cars?

Sure. Go to the Main Cars Menu and select any of the non-Japanese manufacturers for a large range of Left Hand Drive vehicles available now. A limited number of Japanese manufactured LHD vehicles - usually luxury or 4WD - are also available as reverse imports from the USA. Also check the listings on USS Auto Auction with Login ID: R70044 and GAO! with User ID V24858

I can't Login to GAO!

If you are using the Firefox browser you may encounter a Login problem. We recommend using Internet Explorer for GAO! access.

What is the best browser to use?

The site is designed to operate with all popular browsers. We recommend using the latest browser versions.
The fastest browsing experience is with Google Chrome which we recommend for checking Yahoo! and other stock links directly from our site. The GAO and Hanamaru sites require Internet Explorer.

The slideshows are not displaying properly in Internet Explorer 8

This can be caused by having Compatibility View enabled. To fix this problem go to Tools on the browser menu at the top left side of browser window. Then go to Compatibility View Settings and remove www.ts-export.com from Compatibility View. Then refresh or reload your browser and the slideshows should display properly.

How do I know when a car was built?

Japanese vehicle documentation gives the date of first registration of a vehicle, not the build date. To estimate the build date of a Japanese car enter the chassis number, select the manufacturer and click Define. This will give the release date of the vehicle. The build date will usually be between this date and the date of first registration on the vehicles registration papers.

Can you store cars?

Yes. Cars can be stored for a period of time free of charge. After this a storage fee applies.

What does this technical term mean?

A dictionary of automotive terms is available here.

Whats the difference between shipping a car by Container and Roll-On Roll Off?

With container shipping your car is driven into a Shipping Container, secured by tie-downs and the whole container is shipped to your destination port. With Roll-On Roll-Off, the car is driven into a special car carrying ship which transports your car to the destination port where it is driven off.

Since the cost of shipping RO-RO is determined by the vehicle size it is usually cheaper to ship smaller, lower vehicles by RO-RO. However, this advantage diminishes as the vehicle gets bigger and containers offer better security. Shipping multiple vehicles in a 40 foot high cube container is generally cheaper per unit than shipping a single vehicle in a 20 foot container. Vehicles containerised in combination with parts usually offer you the highest container load factor, which means the lowest landed cost per item. There are sometimes capacity problems on some routes with both containerised and RO-RO shipments, so this can also determine which option you choose. For an indicative FOB Cost Comparison Click Here.

Can I have a Pre-Export Inspection?

Sure. We can organise an independent Pre-Export Inspection with leading inspection organisations including Automobile Inspection System, Automotive Technologies Limited, Bureau Veritas, Cotecna, Japan Auto Appraisal Institute, and Japan Export Vehicle Inspection Center. Services include inspections of external, internal and mechanical condition, bio-security check, emission testing, stolen vehicle check, odometer verification, R12 gas removal, structural, conformity and verification certification. Extra fees apply for these services.

What do all these Export, Trade and Shipping Terms mean?

Click here for an A-Z Dictionary of Export, Trade and Shipping Terms.

How much is shipping?

Shipping Estimates by Autoterminal Japan are Available Here
And more Shipping Estimates are Available Here
These are third-party estimates and billing is based on actual costs. Prior to shipping we will seek the best available rates and provide a copy of the freight forwarders invoice for verification.
Exterior vehicle dimensions for calculating M3 are available here.

Which ports do you ship from?

The nearest international ports to our operating base are Kobe and Osaka. For cars sourced in other parts of Japan that are being exported whole it is normally cheaper to ship them direct from the nearest port to minimise internal freight charges.

Do you have a Vehicle Database?

Carview provides a database of Japanese Spec New Cars, including photos and vehicle specifications, inclusions, options, grades, engines, transmissions and dimensions.
DAIHATSU HONDA LEXUS MAZDA MITSUBISHI MITSUOKA NISSAN SUBARU SUZUKI TOYOTA

The Yahoo! Japan Auction is a great source of model information, photos, variants and current market prices.

Wikipedia can be good for information on international models and the international variants of Japanese Domestic Models. Put the manufacturer and model name in Search.

The Japan Automobile Manufacturers Association database of Japanese cars from 1947 to 1995 provides listings to Japanese Domestic Models spanning 50 years. The Japanese Motor Vehicles Guidebook is an annual guidebook to the current model lineup for all Japanese manufacturers and sometimes the foreign manufactured vehicles available in the Japanese market. It contains data provided by the manufacturers for most if not all models in their current lineup, but often not every model variant.

The Society of Automotive Engineers of Japan has selected 240 Landmarks of Japanese Automotive Technology including cars, buses, trucks and motorcycles and is a useful reference for landmark and collectible vehicles.

Gazoo Great Car Pavilion by Toyota provides photos, videos and specs for over 3,000 landmark and classic vehicles.

The Aleado Group Auto Catalog, Amayama, Cars Directory, Find Japan Cars and JP CENTER catalogs provide photos and specifications for popular models. Use the Exterior Dimensions to calculate M3 for Roll-On Roll Off shipping costs.

The Yahoo! Jidosha Catalog, Car Sensor Kuruma Guide and Goo-net Catalog are in Japanese but can be translated with Google Language Tools. Even easier with the Google Toolbar with the Translate function enabled.

Can you ship to my port?

We can ship to any port that a service is available. Shipping schedules by Ocean Schedules are available here. Not all services shown will have available capacity. While Ocean Schedules shows services from over 20 shipping companies, not all are shown. For services not covered by Ocean Schedules go directly to the shipping company website.

How do I know that the vehicle I select hasn't been stolen?

If the vehicle is being exported whole we will get an Export Certificate for the vehicle. This means that the vehicle has been checked against the Japanese Ministry of Transport vehicle database to ensure it has not been reported as stolen.

Are vehicles in Japan subject to compulsory inspection and maintenance?

Yes. The Japanese Road Vehicles Act requires that there are compulsory regular checks and maintenance for safety and emissions compliance. This is known as Shaken. CLICK HERE to view the inspection requirements of the Japan Road Vehicles Act. CLICK HERE for the National Agency of Vehicle Inspection.

How can I check the accuracy of a vehicles odometer reading?

Tampering with vehicle odometers is illegal in Japan. Odometer readings are done as part of the compulsory checks done in compliance of the Japanee Road Vehicles Act and entered into the Japanese Ministry of Transport vehicle database. Vehicles that go through auction with the major auction houses have their odometer readings entered into the Japanese National Auction Association (NAK) database which can detect inconsistencies. These safeguards don't necessarily prevent tampering with the odometer since it only ensures that the readings are consistent with previous readings.
There can also be legitimate cases of the odometer reading not being accurate such as when standard odometers are replaced with aftermarket units (common on Nissan sports cars with the standard units being replaced by aftermarket NISMO units) or when faulty electronic meters are replaced rather than repaired (common with JZZ and UZZ series Toyota Soarers).
We can arrange for an independent odometer inspection which gives you an inspection certificate and an odometer accuracy guarantee.

How can I check the maintenance history of a vehicle?

The first place to look is for the maintenance record book in the glovebox. If you get your car at auction the auction house will send us the maintenance record book if it is available and we will send it through to you separately. If maintenance was done by the manufacturers dealer network then the record will be here.

Many maintenance services are done by local garages and national chains like Autobacs. In this case the maintenance records for the most recent service is recorded by a sticker, usually on the lower side of the dash on the drivers side. There will sometimes also be maintenance record stickers in the engine bay. The timing chain service record is located on the timing chain cover. Dates are written as Year - Month - Day. This will appear on vehicle papers, service records and service stickers. So a date written as H21.4.21 is 21 April 2009.

Contact us and we'll send you a FREE PDF Guide which explains the system and lets you convert between the Japanese year system and the International system. If you have your vehicle shipped direct to you direct from the nearest port - and we haven't physically seen the vehicle - send us photos of the service stickers and we can translate them for you.

What is the Government Recycle Fee?

The Japanese Government introduced the Law for Recycling of End of Life Vehicles in July 2002. This required that a fee be paid to cover the cost of recycling once the vehicle is an end of life vehicle. This fee will often be charged by one seller to another during the life of the vehicle. The amount of the fee is determined by a formula based on the estimated cost of recycling the vehicle and varies from vehicle to vehicle. For example, a vehicle with multiple airbags may be more expensive to recycle than a vehicle with no airbags. The fee is often quoted at the time of sale and we can also access the fee from logging into the system database and inputting the vehicle chassis number.
Click Here for more information

How can I track my container shipment?

Depending on your shipping company you can track your shipment at APL Tracking, K LINE Tracking, NYK Tracking, MAERSK LINE Tracking, MSC Tracking, COSCO Tracking, DELMAS Tracking and Vanguard Tracking. To track container shipments for multiple companies Click Here or Here or Here.

You can input either the Bill of Lading number, Container number or Vessel name. The Bill of Lading number is available from the electronic version of the BoL which we send you. The Container number is visible from the container door on the photos which we send you if the container was loaded at our Export Centre. The vessel name appears in the booking details we sent when the job was booked. We will email you tracking details for your container as soon as they become available.

Could you explain the Japanese Vehicle Year System?

Sure. Contact us and we'll send you a FREE PDF Guide which explains the system and lets you convert between the Japanese year system and the International system.

What is the difference between FOB and CIF?

FOB is an abbreviation for Free on Board. This means that the seller pays for transportation of the goods to the port of shipment, plus loading costs. The buyer pays freight, insurance, unloading costs and transportation from the arrival port to the final destination. CIF stands for Cost, Insurance and Freight which means that the selling price includes the cost of the goods, the freight or transport costs and also the cost of marine insurance.

How can I track my shipping documentation?

We will send you the electronic versions of your shipping documentation by email. This means your customs broker can quickly start work on your customs clearance in the destination country. You can track progress of your original documentation sent by EMS by tracking from Japan or by tracking in your Destination Country.

What is a Customs Broker and why do I need one?

A customs broker processes the documentation for your import on your behalf. They are also your best source of information for your country's import requirements, shipping options and landing costs. We are required to nominate a customs broker on the shipping documentation. We also rely on your customs brokers to advise specific documentation and stock preparation requirements. Without this information you could incur delays or penalties or the shipment may not be allowed into your country. More You can locate a Customs Broker through your local telephone directory or put Customs Broker into your favourite search engine. Add your country or city for more specific results.

How big is a shipping container?

The dimensions of all shipping containers are here.

How many cars will fit in one shipping container?

FOR WHOLE CARS
Varies with the size of the vehicles, but typically:

20 Foot Container

How many motorcycles will fit in one shipping container?

How many motorcycles that will fit depends on the size and grade of the units being shipped. For high grade units that are physically separated 20 to 25 is typical for a 20 foot container packed in 2 tiers with racking. About double this for a 40 foot container. This is for a range of bikes from off-road to road bikes. Having more smaller units will increase the number and more larger units will decrease it. For low grade bikes that don't require physical separation, and bikes that are partially dismantled more units will fit.

How many tractors will fit in one shipping container?

How many tractors that will fit depends on the size of the units being shipped. Between 6 and 8 is typical for a 20 foot container. Between 12 and 20 is typical for a high cube 40 foot container. Tractors are usually partially dismantled and shipped with a rotary cultivator.

What are the weight limits for shipping containers?

There are 3 weight measurements that are important. Rating, Tare Mass and Payload. These are marked on the container wall, usually on the door in the case of an end-loading dry cargo container.

Rating is the maximum permissible weight of a container plus its contents. The Rating of a 20' dry cargo container is 24,000 kgs. (52,900 lbs.) and a 40' - standard or high cube - is 30,480 kgs. (67,200 lbs.).

Tare Mass is the weight of the empty container. This can vary with the different construction techniques and materials used in the individual container. A 20' x 8.5' dry cargo container generally weighs between 1,800 kgs. to 2,400 kgs., a 40' x 8.5' generally weighs between 2,800 kgs. and 4,000 kgs, and a 40' x 9.5' generally weighs between 3,900 kgs. and 4,200 kgs. The reefer (refrigerated container) generally weighs more than a dry cargo container of the same size.

Payload is the maximum permitted weight of the payload, including the dunnage etc placed in the container. Therefore,

Payload = Rating - Tare Mass

If the Tare Mass of a 20' dry cargo container is 2,400 kgs. and a 40' is 3,900 kgs., the Payload of a 20' is 21,600 kgs. (24,000 kgs. minus 2,400 kgs.) and a 40' is 26,580 kgs. (30,480 kgs. minus 3,900 kgs.).

There are 3 important points regarding containers that are near their weight limit:

How should I insure my shipment?

Of the 100 million containers shipped each year about 10,000 are lost at sea. And then theres fire, like the MV Hyundai Fortune. Disasters happen to Roll-On Roll-Off Car Carriers too like the MV Hyundai no 105, the MV Tricolor, the MV Cougar Ace and the MV Hual Europe which ran aground on the Japanese coast and was totally destroyed with its cargo of cars. If you're still not sure about insurance then click here for the videos.

Because of this we will automatically insure all vehicles that we ship unless you instruct us otherwise. All vehicles shipped with Kiwi Car Carriers are automatically covered with their KIPS cover.

Vehicles on other carriers without automatic cover are insured with Mitsubishi Sumitomo Insurance Group. This cover is for theft or loss of the vehicle during shipping but does not include contents or parts. In the event of a claim the policy pays 110% of the invoiced price. The premium is the invoiced price of the vehicle + 10% x0.15% with a minimum premium of Y3,000. This means that vehicles with an invoiced price up to Y180,00 are covered by a Y3,000 premium.

For B2B clients we strongly suggest that you consult with your local Customs Broker for the best policy for your individual circumstances. Usually a policy that covers multiple shipments will provide better cover than insuring on a vehicle by vehicle basis. Also, in the event of a claim you will be dealing with the same local office that provided the policy.

How do I set up a Trading Account?

Contact us and we can send you the materials that you need. Complete and return the materials and fund your account and you can start buying!

How do I close my account?

Most clients retain their accounts with us on an ongoing basis. However, to close an account simply email us that you wish to close your account. We will then remit any outstanding funds held in your account back to you. You will receive all of the funds held in your account, less bank fees and plus or minus the effects of currency movements. For clients who have a trading history with us no further fees are payable. For clients who have no trading history with us a Y10,000 Administration Fee is payable. To prevent money laundering we can only remit funds back to the account from which it was originally remitted.

What are your Terms of Trade?

Contact us and we'll send them through to you.

On what basis is the stock sourced and supplied?

All stock is sourced and supplied on an as is basis. For clients sourcing vehicles from an auction house that has supplied a condition report and who have a Pre-Export Inspection Report that is significantly at variance with the auction house report we will negotiate with the auction house for a refund or price reduction. Sorry, this does not apply to low or salvage grade vehicles. Contact us and we'll send you our terms of trade.

How do I know the engine condition of salvage vehicles?

For the large auction houses such as USS, engine defects are noted in the condition report that goes with the listing. These are in Japanese but we can translate the appraisers comments for you.

For online Auction, Tender and Buy Now listings for salvage vehicle suppliers such as Hanamaru, there is a vehicle report that includes a comment on engine condition in English.

For Yahoo! Japan Auction salvage vehicle listings there is usually a comment by the seller on the engine condition. If not we can post a question on this to the seller. The sellers comments should be read in conjunction with the evaluation of the seller by previous buyers. Again, we can provide an English translation.

For local salvage vehicles that we inspect ourselves we comment on engine condition in English in the email that we send together with the vehicle photos.

How can I deposit funds into my Trading Account?

You can make TT Remittances to your Trading Account by remitting funds to

TSUCHIYAMA SANGYO 4-8-31 TSUCHIYAMA HIMEJI, HYOGO 670-0996 JAPAN

through your choice of either the SMBC, RESONA BANK, TOKYO MITSUBISHI BANK or MIZUHO BANK.

SMBC Account
Bank Sumitomo Mitsui Banking Corporation
Branch Himeji
Branch No 451
Account No 8776710
Account Name Tsuchiyama Sangyo
Bank Address 54 Gofukumachi, Himeji, Hyogo 670-0923 JAPAN
Bank Phone 81 792 23 1349
Bank Fax 81 792 88 2331
Swift Code SMBCJPJT
SMBC fees from Y4,000 for remittances under Y500,000

RESONA BANK Account
Bank Resona Bank
Branch Himeji
Branch Number 614
Account Number 0074292
Account Name Tsuchiyama Sangyo
Bank Address 1 Shiroganemachi, Himeji Hyogo 670-0902 JAPAN
Bank Phone 81 792 22 7191
Swift Code DIWAJPJT
RESONA BANK fees from Y1,500 for remittances under Y500,000

TOKYO MITSUBISHI BANK Account
Bank The Bank of Tokyo-Mitsubishi UFJ
Branch Himeji - Chuo
Branch Number 584
Account Number 4324524
Account Name Tsuchiyama Sangyo
Bank Address 45 Konyamachi, Himeji Hyogo 670-0924 JAPAN
Bank Phone 81 792 23 3644
Swift Code BOTKJPJT
TOKYO MITSUBISHI BANK fees from Y4,000 per remittance under Y500,000

MIZUHO BANK Account
Bank Mizuho Bank
Branch Himeji
Branch Number 615
Account Number 1987794
Account Name Tsuchiyama Sangyo
Bank Address 55 Konyamachi, Himeji Hyogo 670-0924 JAPAN
Bank Phone 81 792 85 4455
Swift Code MHBKJPJT
MIZUHO BANK fees from Y2,500 per remittance under Y500,000

The total funds received after bank fees will be deposited into your account. Our Trading Account system allows you to save bank fees by making fewer remittances. Many banks now offer TT remittances by internet banking which can save you time and money.

You can remit funds from any bank in your country that provides international remittance services. Check for banks that have direct banking arrangements with either the SMBC, RESONA and MIZUHO Banks for the lowest banking fees and fastest transfer times.

You can also remit through third party services such as:
Axia Fx Currencies Direct FX Global Transfer Money Bookers Moneycorp OZ Forex Smart Currency Exchange Thomas Cook TOR FX Venstar Exchange World First XE

You can compare some of these services at Send Money Home.

Be sure to email or fax the remittance advice from your bank to us so we can track your remittance. Our fax is international 81 792 97 6221.

GO TO BANKING FOR MORE DETAILS AND TIPS

What are your hours of operation?

We operate 7 days per week with flexible hours according to work requirements. The TS EXPORT CENTRE is staffed 7 days per week, day and night. It is operational 24 hours when necessary to meet shipping schedules. We monitor emails every day, though public holiday periods can affect vehicle trucking, auction and shipping schedules.
Click here for Japanese Public Holidays.

Can you give me a Letter of Invitation to support my Japanese Visa application?

We welcome the opportunity to meet with you face to face and discuss your requirements further. We are happy to provide a Letter of Invitation to registered and ongoing clients. Japanese authorities request that you provide a day to day schedule to support the Letter of Invitation. We are happy to assist you with this. Click here for Visa Information.

How do I get to the TS EXPORT CENTRE?

The TS EXPORT CENTRE is located in Himeji with easy access from Kobe, Osaka and the Kansai International Airport. Himeji is served by a network of freeways, rapid express train services and the famous Shinkansen Bullet Train. Access is available from Kansai International Airport by several options including train, high-speed ferry and Direct Bus. For clients visiting us we have a Kansai Airport Access Guide PDF which we can email you. For clients travelling on Japan Rail from other parts of Japan the Shinkansen Schedule is available here.

How can I check the reputation of a Japanese exporter?

These questions are a start... How long has the company been trading? How many stock shipments have they made? What licences and approvals do they hold? Have they been approved by the Japan Used Motor Vehicle Exporters Association - JUMVEA - and other independent business verification organisations? If not why not? What does an internet search reveal about the company?

The internet gives very good transparency as to a company's reputation. If you want to check the reputation of an exporter you can confirm with JUMVEA and/or Google the company name. If you Google the company name with words such as ripoff, scam or complaint after the company name any bad behaviour will usually be exposed. If an exporter behaves unethically their name and specific instances of bad behaviour will come up from forums etc. If its not clear who was at fault - the importer or the exporter - you can contact both for an explanation. Sometimes an importer can threaten to smear an exporter's name on the internet if they don't pay them off, so its important to get both sides and make up your own mind. In the few cases of bad exporters then there will be repeated genuine cases of bad behaviour surface with an internet search and they certainly would not be a member of JUMVEA. If at one time they ever had JUMVEA membership they would have been struck off, though unethical operators would probably have not exposed themselves to the scrutiny of the JUMVEA approval process in the first place.

The parent company of TS EXPORT was established in 1983 and has shipped tens of thousands of stock items worldwide. The company is fully government licenced and has been approved by the Hyogo Prefectural Public Safety Commission and JUMVEA, the Japan Motor Vehicle Exporters Association. The company has also been independently authenticated and verified by the Export Bureau, Kompass, Alibaba TRUSTPASS^TM, the SiteTrust NETWORK, HONESTe ONLINE^TM and ACP Global Authentication.

How do I read the email attachments you sent me?

To read PDF files use Adobe Reader. To create and read Office documents you can use Open Office. To read Excel spreadsheet files you can use Excel Viewer. To read Word files you can use Word Viewer.

What is your privacy policy?

This is the web site of TS EXPORT. Our postal address is 4-8-31 Tsuchiyama Himeji, Hyogo, JAPAN We can be reached via email or you can reach us by telephone at 81 79 297 6221 For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, name and address, telephone number, fax number. The information we collect is used to improve the content of our Web page, . With respect to cookies: We do not set any cookies. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address. If you supply us with your postal address on-line you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them. Consumers can have this information corrected by sending us e-mail at the above address. If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

I can't find the answer to my question here.

First go to the Yahoo! Auction FAQ's. If the answer to your question is not there then please Contact us.